Larson Learning Tech Support Contact Form

Complete and submit the following form to receive help with your Larson Learning technical issues.

Help us help you!

Once you've completed the form below, you will receive a response during scheduled tech support hours (Monday - Friday, 8 a.m. - 5 p.m., ET). We may ask you for further information or request additional action by you in order to diagnose the problem. Please be sure to answer all questions when responding back to us. This is the best way to ensure a timely resolution to your software issue!

If your question involves how to use some portion of the Classroom Management System or student program, please see the Teacher's Resouce Guide. The Frequently Asked Questions sections of this support site also contain directions to many common how-to questions. You can access them using the menu above. The form below should only be used for questions regarding unexpected programmatic behavior, such as error messages.

* Indicates a required field

*Name:
*School/District:
*Address:
*Position:
*Telephone:
*E-Mail:
*Product:
Version Number:
*Installation Type:
*Workstation Operating System(s)
*Server Software
If "Other", please specify
*Description of issue:

Issue Details
1.	How often does this issue occur when using the program?
	Everytime Frequently Occasionally Infrequently
2.	Do you receive an error message?	Yes No
	If yes, please provide the exact text of the message:
3.	Did the program work previously on the affected computer(s)?	Yes No
4.	Has your system been upgraded/changed in the past 1-3 months?
	Hardware updates/changes:	Yes No
	If yes, please describe the update or change:
	Software updates/changes: This includes changes to your operating system.	Yes No
	If yes, please describe the update or change:
5.	Did you restart your computer after the issue first occurred?	Yes No
6.	Did you review the system requirements?	Yes No
7.	Did you check that the file permissions to the student data and program files on the server are correct?	Yes No
8.	Did you check that the file permissions to the program files on the local hard drive are correct?	Yes No
9.	Did you reinstall the program to the network?	Yes No
10.	Did you reinstall the program to the workstation?	Yes No
11.	Is the drive mapped (Windows) or sharepoint mounted (Mac) on the desktop?	Yes No Don't know
12.	Does the error occur in the same module, topic, or lesson each time?	Yes No Don't know
	If yes, please describe the exact location:
13.	Does the problem still occur if you are logged onto the workstation as an administrator?	Yes No Don't know
14.	Does the problem occur in the student program, Classroom Management System, or both?
	Student Program Classroom Management System Both